Accommodation Services

Paying Rent

Rent is payable fortnightly in advance. 

Upfront Payments for 2012

• this must be paid prior to your arrival
• you will receive a discount of 2.5%.
• cash not accepted, options are Credit Card, BPAY or bank transfer.

Direct Debit from your nominated Australian Bank Account (preferred option)

• Fortnightly payments debited directly from your Bank Account
• Return your direct debit form before your arrival.

Acceptable Payment Methods

 
Direct Debit 

If you choose to pay your rent by direct debit, it will be deducted from your account fortnightly in advance. This facility is not available from credit card accounts, or from international bank accounts.

By completing the direct debit form and submitting it to the office you authorise Accommodation Services to deduct from your Australian bank account your fortnightly rent. This means your rent is always paid on time.

The only thing you must remember is to have sufficient money in your bank account on direct debit days.  If there is not enough available cash in your bank account and your direct debit is rejected we are charged a fee that is passed onto you. The current direct debit rejection fee is $32.50.

Cash, EFTPOS or credit card payments

Cash payments less than $1,000 are accepted at the office. For larger payments please contact us and we can assist with direct bank transfer or an alternative payment method.

For your safety please do not bring amounts greater than $1,000 into the office.

We accept Visa and MasterCard EFTPOS payments, but recommend you check with your financial institution if you have a maximum daily transaction limit before attempting large payments (more than $700).

Credit cards

Payments made by credit card can by made:

• online
• over the phone - call 6226 6400, or
• at the office

BPAY

Your BPAY details are located in the Student Portal along with instructions on how to make a payment.

Inter-bank Transfer

Please use the following details for payments by inter-bank transfers. This includes telegraphic transfers from an international bank account.

Important: 

Thousands of transactions hit our bank account daily, so please email the particulars of transfers including the amount and date of bank deposit to: accounts@accommodation.utas.edu.au

Bank: Commonwealth Bank of Australia

Bank account name: University of Tasmania

Branch: Sandy Bay

BSB: 067 102

Account: 00050350

Agency: 6182

Reference: 6182 - student name, student number

Swift code: CTBAAU2S

Once you have made a payment, please notify us. 

Online Accounts and Payments

This facility enables you to manage your accommodation account on line without having to consult with office staff. You can review your account balance and transactions, and make payments onto your account.

To use this facility:

• login to the Resident Portal: this link will take you to the Accommodation Services Resident Portal login page.
• enter your Student Number and Pin Number to login. (To confirm your student number and pin number contact administration during office hours).
• once you have logged in, click the Account button on the top Navigation Bar.

Please note: 

A minimum total payment of $10.00 applies to online payments

The following credit cards are accepted:

• Mastercard and Visa credit or charge cards.
• Debit cards with Mastercard or Visa.
• Unfortunately we are unable to process payments from American Express (AMEX) and Diners Club.

This facility enables you to manage your accommodation account on line without having to consult with office staff. You can review your account balance and transactions, and make payments onto your account.

Login to Portal and View Online Accounts

Questions about your Account

Due dates:

When is my rent due?

Your rent is due fortnightly in advance on a Friday. If you are paying by direct debit, these are the dates on which your rent will be deducted from your account.

Each payment is for 14 nights, with the exception of the final payment which is for seven nights. You are expected to check out before noon on 13 November 2011.

My Centrelink payments don’t match the direct debit dates, what should I do?

If you find that your Centrelink payments are out of sync with the accommodation direct debit days we ask that you visit or phone your local Centrelink office to discuss the possibility of changing your payment dates to match.

If Centrelink are unable to accommodate your request please make an appointment to discuss your situation with a member of the finance team. Alternately you can email us your details at accounts@accommodation.utas.edu.au.

What is included:

What does my rent cover?

Your rent pays for:

• furnished accommodation
• electricity and heating
• access to a self serve laundry (no additional charge but you need to provide your own washing powder)
• shuttle bus service to and from the Hobart campuses
• academic development program
• discounted resident rates for meals at Pepperz Restaurant Café Bar or Saltz Restaurant Café
• access to student clubs
• access to computer labs with internet connection.

It does not cover:

• cleaning of your private room
• university fees
• books
• stationery
• photocopying
• printing
• telephone calls
• internet connection fee from your room
• security deposit
• acceptance fee
• linen
• cooking utensils
• meals

Financial assistance

I’m behind with my rent and struggling with money. What should I do?

Our job is to assist and support you as far as practical. Please feel free to make an appointment to see us and to discuss a realistic outcome. We will make every effort to assist where possible. Either call into the office to discuss or send an email to accounts@accommodation.utas.edu.au

Here are some useful resources:

• UTAS Scholarships
• Christ College Foundation Scholarship (please contact us)
• Colony 47 for Hobart residents
• Anglicare for Launceston residents
• Centrelink

I don't think I'll have enough money for my direct debit this fortnight. What should I do?

 Either call into the office to discuss or send an email to accounts@accommodation.utas.edu.au

My direct debit bounced, what happens now?

You will need to make up the payment by paying in cash at the office, paying by BPAY or paying by credit card over the internet. You will also need to pay an additional direct debit rejection fee, which is currently $32.50.

Security Deposit

What does my security deposit cover?

Your security deposit covers:

• any damage to your room
• any cleaning required in your room or unit after you depart
• any outstanding fees  (rent, internet, telephone or general) not paid prior to check out

How do I get a refund of my security deposit?

When you leave, you need to complete and submit a security deposit refund request. This may take up to 30 working days to process.  If, after 30 days, you have not received your security deposit refund, either call into the office to discuss or send an email to accounts@accommodation.utas.edu.au

You may receive part of your security deposit back.  View your accounts and balance online by logging into the Resident Portal and clicking Accounts.

Assistance with your account

If you need assistance with your account, please read Questions about your Account. If this doesn’t answer your question, please contact the office for further assistance.

The Hobart and Launceston offices are closed on State and Federal public holidays.